새 WD Black 4TB HDD를 구입했는데 HP ProLiant DL380 서버에 연결한 후 감지되지 않습니다. 방금 다른 PC와 컨트롤러에서 시도했지만 HDD에 이미 한 번 리터칭을 보냈습니다.
다음은 내 Linux Kali 시스템에서 직접 입력한 후의 dmesg 출력 로그입니다.
[Tue Aug 13 06:56:41 2019] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[Tue Aug 13 06:56:41 2019] ata1.00: failed to read native max address (err_mask=0x100)
[Tue Aug 13 06:56:41 2019] ata1.00: HPA support seems broken, skipping HPA handling
[Tue Aug 13 06:56:47 2019] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[Tue Aug 13 06:56:47 2019] ata1.00: failed to enable AA (error_mask=0x1)
[Tue Aug 13 06:56:47 2019] ata1.00: READ LOG DMA EXT failed, trying PIO
[Tue Aug 13 06:56:47 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:47 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:47 2019] ata1.00: ATA-9: WDC WD4005FZBX-00K5WB0, 01.01A01, max UDMA/133
[Tue Aug 13 06:56:47 2019] ata1.00: 7814037168 sectors, multi 0: LBA48 NCQ (depth 32)
[Tue Aug 13 06:56:47 2019] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
[Tue Aug 13 06:56:47 2019] ata1.00: failed to enable AA (error_mask=0x1)
[Tue Aug 13 06:56:47 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:47 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:47 2019] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
[Tue Aug 13 06:56:47 2019] ata1.00: configured for UDMA/133 (device error ignored)
[Tue Aug 13 06:56:47 2019] scsi 0:0:0:0: Direct-Access ATA WDC WD4005FZBX-0 1A01 PQ: 0 ANSI: 5
[Tue Aug 13 06:56:47 2019] sd 0:0:0:0: Attached scsi generic sg1 type 0
[Tue Aug 13 06:56:47 2019] sd 0:0:0:0: [sdb] 7814037168 512-byte logical blocks: (4.00 TB/3.64 TiB)
[Tue Aug 13 06:56:47 2019] sd 0:0:0:0: [sdb] Write Protect is off
[Tue Aug 13 06:56:47 2019] sd 0:0:0:0: [sdb] Mode Sense: 00 3a 00 00
[Tue Aug 13 06:56:47 2019] sd 0:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[Tue Aug 13 06:56:47 2019] ata1: failed to read log page 10h (errno=-5)
[Tue Aug 13 06:56:47 2019] ata1.00: exception Emask 0x1 SAct 0x1000000 SErr 0x0 action 0x0
[Tue Aug 13 06:56:47 2019] ata1.00: irq_stat 0x40000001
[Tue Aug 13 06:56:47 2019] ata1.00: failed command: READ FPDMA QUEUED
[Tue Aug 13 06:56:47 2019] ata1.00: cmd 60/08:c0:00:00:00/00:00:00:00:00/40 tag 24 ncq dma 4096 in
res 41/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
[Tue Aug 13 06:56:47 2019] ata1.00: status: { DRDY ERR }
[Tue Aug 13 06:56:47 2019] ata1.00: error: { ABRT }
[Tue Aug 13 06:56:47 2019] ata1.00: both IDENTIFYs aborted, assuming NODEV
[Tue Aug 13 06:56:47 2019] ata1.00: revalidation failed (errno=-2)
[Tue Aug 13 06:56:47 2019] ata1: hard resetting link
[Tue Aug 13 06:56:47 2019] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[Tue Aug 13 06:56:47 2019] ata1.00: failed to enable AA (error_mask=0x1)
[Tue Aug 13 06:56:47 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:47 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:47 2019] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
[Tue Aug 13 06:56:47 2019] ata1.00: failed to enable AA (error_mask=0x1)
[Tue Aug 13 06:56:47 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:47 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:47 2019] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
[Tue Aug 13 06:56:47 2019] ata1.00: configured for UDMA/133 (device error ignored)
[Tue Aug 13 06:56:47 2019] ata1: EH complete
[Tue Aug 13 06:56:47 2019] ata1: failed to read log page 10h (errno=-5)
[Tue Aug 13 06:56:47 2019] ata1.00: NCQ disabled due to excessive errors
[Tue Aug 13 06:56:47 2019] ata1.00: exception Emask 0x1 SAct 0x8 SErr 0x0 action 0x0
[Tue Aug 13 06:56:47 2019] ata1.00: irq_stat 0x40000001
[Tue Aug 13 06:56:47 2019] ata1.00: failed command: READ FPDMA QUEUED
[Tue Aug 13 06:56:47 2019] ata1.00: cmd 60/08:18:00:00:00/00:00:00:00:00/40 tag 3 ncq dma 4096 in
res 41/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
[Tue Aug 13 06:56:47 2019] ata1.00: status: { DRDY ERR }
[Tue Aug 13 06:56:47 2019] ata1.00: error: { ABRT }
[Tue Aug 13 06:56:47 2019] ata1.00: both IDENTIFYs aborted, assuming NODEV
[Tue Aug 13 06:56:47 2019] ata1.00: revalidation failed (errno=-2)
[Tue Aug 13 06:56:47 2019] ata1: hard resetting link
[Tue Aug 13 06:56:48 2019] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[Tue Aug 13 06:56:48 2019] ata1.00: failed to enable AA (error_mask=0x1)
[Tue Aug 13 06:56:48 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:48 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:48 2019] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
[Tue Aug 13 06:56:48 2019] ata1.00: failed to enable AA (error_mask=0x1)
[Tue Aug 13 06:56:48 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:48 2019] ata1.00: NCQ Send/Recv Log not supported
[Tue Aug 13 06:56:48 2019] ata1.00: failed to enable Sense Data Reporting, Emask 0x1
[Tue Aug 13 06:56:48 2019] ata1.00: configured for UDMA/133 (device error ignored)
[Tue Aug 13 06:56:48 2019] ata1: EH complete
[Tue Aug 13 06:56:48 2019] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
[Tue Aug 13 06:56:48 2019] ata1.00: irq_stat 0x40000001
[Tue Aug 13 06:56:48 2019] ata1.00: failed command: READ DMA
[Tue Aug 13 06:56:48 2019] ata1.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 18 dma 4096 in
res 51/04:08:00:00:00/00:00:00:00:00/40 Emask 0x1 (device error)
어쩌면 누군가가 나를 도울 수 있습니다. 감사해요.
답변1
그 디스크가 고장났습니다. 첫 번째 프로브 명령에 반응하지만 Linux 시스템이 추가 정보(예: 드라이브 기능 및 크기)를 얻으려고 시도하자마자 응답하지 않습니다.
그리고 다른 시스템에서도 같은 문제가 발생합니다.
사실상 디스크를 완전히 사용할 수 없게 됩니다.
새 제품이므로 보증 기간이 남아 있어야 합니다. 구입한 매장에서 교체하거나 RMA를 위해 Western Digital에 직접 보내십시오(WD RAM 절차는 해당 웹사이트에서 확인할 수 있습니다).
답변2
미래의 Google 직원을 위해: 실수로 디스크를 땅에 떨어뜨린 후 로그에 정확히 동일한 오류 메시지가 표시되었습니다. 이 오류가 발생하면 다른 답변에서 알 수 있듯이 디스크가 토스트될 가능성이 매우 높습니다. 사고가 발생하기 전에는 디스크가 완벽하게 작동했습니다.