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explorer.exe monopolizando aleatoriamente minha CPU; alguma visão sobre este log do ProcessMonitor?

tag-icon • tag-icon windows-explorer troubleshooting process-explorer process-monitor
explorer.exe monopolizando aleatoriamente minha CPU; alguma visão sobre este log do ProcessMonitor?

Meu computador ocasionalmente deixa de responder terrivelmente. A abertura do Process Explorer revela que o explorer.exe ocupa 100% da CPU. Procurei até encontrar o ID do thread que estava fazendo isso e monitorei esse thread com o Process Monitor. Houve muitas ações que o thread estava tentando. Alguns deles resultaram em “SUCESSO” e outros resultaram em “NÃO ENCONTRADO”. Anexei um arquivo Excel com os logs, mas também anexei uma captura de tela com as ações e contagens correspondentes agrupadas/destacadas.

Alguma ideia do que isso poderia ser? Executei uma verificação AV (Microsoft Security Essentials) e ela diz que estou limpo.

Registro:https://www.dropbox.com/s/qk5y3hor4knsihh/processMonitor_Logfile.xlsx

captura de tela

De acordo com a pergunta do SLaks nos comentários, o Process Explorer mostra o thread ocupado como SHLWAPI.dll; aqui está a pilha:

ntkrnlpa.exe+0x6ea6b
ntkrnlpa.exe!MmIsDriverVerifying+0xbde
hal.dll+0x2ef2
ntdll.dll!RtlConvertSidToUnicodeString+0xa3
ntdll.dll!RtlFormatCurrentUserKeyPath+0xdb
ADVAPI32.dll!ImpersonateLoggedOnUser+0x6e7
ADVAPI32.dll!ImpersonateLoggedOnUser+0x6a7
ADVAPI32.dll!ImpersonateLoggedOnUser+0x4ba
ADVAPI32.dll!ImpersonateLoggedOnUser+0x7e5
ADVAPI32.dll!ImpersonateLoggedOnUser+0x825
ADVAPI32.dll!RegQueryValueExW+0x8c
SHLWAPI.dll!Ordinal128+0x59
SHLWAPI.dll!SHRegGetValueW+0x16a
SHLWAPI.dll!SHRegGetValueW+0x9a
SHLWAPI.dll!SHQueryValueExW+0x20
SHELL32.dll!SHChangeNotifyDeregister+0xb5d
SHELL32.dll!SHChangeNotifyDeregister+0xe8e
SHELL32.dll!SHChangeNotifyDeregister+0xd26
SHELL32.dll!SHGetPathFromIDListW+0x16a
SHELL32.dll!ILRemoveLastID+0x1c3
SHELL32.dll!SHGetPathFromIDListW+0x8e
SHELL32.dll!SHGetPathFromIDListW+0x12
SHELL32.dll!OpenRegStream+0xc5d
SHELL32.dll!OpenRegStream+0xbbb
SHELL32.dll!SHGetRealIDL+0x2470
SHELL32.dll!Ordinal7+0x1a87f
SHELL32.dll!Ordinal7+0x1a8f8
SHELL32.dll!Ordinal7+0x1ba56
SHELL32.dll!ILFindLastID+0xbea
SHELL32.dll!ILSaveToStream+0x69a
SHELL32.dll!ILFindLastID+0xc96
SHELL32.dll!SHGetSpecialFolderLocation+0xddf
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd3d
SHELL32.dll!SHGetSpecialFolderLocation+0xa90
SHELL32.dll!Ordinal7+0x1b6e7
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd3d
SHELL32.dll!SHGetSpecialFolderLocation+0xa90
SHELL32.dll!Ordinal7+0x1b6e7
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd3d
SHELL32.dll!SHGetSpecialFolderLocation+0xa90
SHELL32.dll!Ordinal7+0x1b6e7
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd3d
SHELL32.dll!SHGetSpecialFolderLocation+0xa90
SHELL32.dll!Ordinal7+0x1b6e7
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd3d
SHELL32.dll!SHGetSpecialFolderLocation+0xa90
SHELL32.dll!Ordinal7+0x1b6e7
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd70
SHELL32.dll!SHGetSpecialFolderLocation+0xe1b
SHELL32.dll!SHGetSpecialFolderLocation+0xd3d
SHELL32.dll!SHGetSpecialFolderLocation+0xa90
SHELL32.dll!Ordinal7+0x1b6e7

Responder1

Eu costumava ter esse problema no meu equipamento XP e não conseguia evitar que isso acontecesse - o problema parece uma ocorrência anômala. A única solução que consegui encontrar foi matar o Explorer.exe por meio do Gerenciador de Tarefas e reiniciá-lo.

Basta abrir o gerenciador de tarefas (Ctrl + Alt + Delete), navegar até a guia Processos no Gerenciador de Tarefas, encontrar "Explorer.EXE" na lista "Nome da imagem" e, depois de encontrá-lo, selecione-o e pressione o botão Botão "Finalizar processo" no canto inferior direito da janela. Isso matará o explorador.

Feito isso, volte para a aba “Aplicativos” do Gerenciador de Tarefas, pressione o botão “Nova Tarefa” e, na caixa de diálogo que aparecer, digite “Explorer.EXE”. Isso reiniciará o Explorer e deverá resolver o problema.

Responder2

O explorer.exe aparentemente não gosta quando há atalhos localizados diretamente em Meu Computador. Tente remover o item target.lnk e veja se o comportamento ainda ocorre.

Outra solução possível é ir ao Painel de Controle > Barra de Tarefas e Menu Iniciar > guia Menu Iniciar > personalizar, rolar cerca de 3/4 para baixo e selecionar “pesquisar sem pastas públicas”.

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