Установка OBIEE 12 c RCU зависла при подключении к базе данных

Question

Я пытаюсь установить OBIEE 12c на DB 12c с помощью VM box. Я выполнил все шаги по установке и застрял на шаге RCU при вводе параметров подключения.

Вот сообщение об ошибке:

Unable to connect to the db. check if db connection details entered are correct.Invalid service name.

Вот мои tsnames и файлы прослушивателя ora

# tnsnames.ora Network Configuration File: 

ORACLR_CONNECTION_DATA =
  (DESCRIPTION =
    (ADDRESS_LIST =
      (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
    )
    (CONNECT_DATA =
      (SID = CLRExtProc)
      (PRESENTATION = RO)
    )
  )

ORCL =
  (DESCRIPTION =
    (ADDRESS = (PROTOCOL = TCP)(HOST = x.x.x.x)(PORT = 1521))
    (CONNECT_DATA =
      (SERVER = DEDICATED)
      (SERVICE_NAME = orcl)
    )
  )

# listener.ora Network Configuration File: 

LISTENER =
  (DESCRIPTION_LIST =
    (DESCRIPTION =
      (ADDRESS = (PROTOCOL = TCP)(HOST = x.x.x.x)(PORT = 1521))
      (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
    )
  )

SID_LIST_LISTENER =
  (SID_LIST =
    (SID_DESC =
      (SID_NAME = CLRExtProc)
      (ORACLE_HOME = C:\app\xxxx\product\12.1.0\dbhome_1)
      (PROGRAM = extproc)
      (ENVS = "EXTPROC_DLLS=ONLY:C:\app\xxxx\product\12.1.0\dbhome_1\bin\oraclr12.dll")
    )
    
  )