在過去 3 天裡,我遇到了隨機 BSOD(DRIVER_IRQL_NOT_LESS_OR_EQUAL - 來源:nwifi.sys)。
它們似乎只在 YouTube 上播放影片時出現,但這可能是巧合。
過去 3 天發生了什麼變化?
筆記型電腦本身什麼都沒有。我插入了新的鍵盤和滑鼠(都是 USB)以及 USB 集線器 (USB-C)。
我還按照戴爾驅動程式更新程式的建議安裝了英特爾顯卡和「英特爾(R)動態平台和散熱框架管理器」的新驅動程序,但這是修復藍屏死機的嘗試,藍屏死機在更新這些驅動程序之前就已經發生了。
筆記型電腦的資訊和規格是什麼?
- 文字版:https://mega.nz/#!w8AGRbDb!_n4JklD702aj7aoC48b-yawUQ69-cko13R9Zt8X_U6c
- Speccy版本(可以導入Speccy):https://mega.nz/#!YpQhAYCT!NTfqThbNZ-lqDVMTsKqGTDwKc4GCuUTWzipsDuVVE8c
- MsInfo32 輸出: https://mega.nz/#!8p4SwTgR!NXJeUPATjAZ6JUUI4-s_-iJGOcDz1FvRmO8JCSniQs8
最近的轉儲文件?
這是 C:\Windows\Minidump 的內容:(所有 3 個都是最近的 BSOD 轉儲,並且與 BSOD 的日期和時間相符)。
- https://mega.nz/#!40B0TBAA!7n_QUccYUPr80FN0bvhY2evT_0SWbadh1MBFpxqh3Hk
- https://mega.nz/#!B0YRUIAZ!XB25NdCVqBFkEleRdFPsKgGssf9PReYKXP5IJIFz1uY
- https://mega.nz/#!FtJQmIba!sYXWqG3ayUyaIp7Vf6wnQrhJMYldHwIg8tw46cNp2fo
你嘗試了什麼?
我已使用戴爾系統檢測實用程式檢查所有驅動程式是否都是最新的; 2 沒有,我更新了它們(如上所述),但這並沒有解決問題。
我已經使用 CCleaner 實用程式清理了系統註冊表,但這並沒有解決問題。
我能做些什麼?
編輯:根據建議,我更新了殺手級驅動程式。
一切似乎都很好,然後,在筆記型電腦進入暫停狀態後,我注意到外接滑鼠停止工作,而觸控板工作。
插拔後,我重新啟動。
筆記型電腦卡在重新啟動 6 分鐘(通常需要 6 秒)然後出現 BSOD:DRIVER_POWER_STATE_FAILURE。
答案1
使用Windbg查看dmp,表明 Wifi 驅動程式bwcW10x64.sys
可能導致崩潰。
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000000decafc37, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80e930ddcec, address which referenced memory
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for bwcW10x64.sys
*** ERROR: Module load completed but symbols could not be loaded for bwcW10x64.sys
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10.0.14393.953 (rs1_release_inmarket.170303-1614)
SYSTEM_MANUFACTURER: Alienware
SYSTEM_PRODUCT_NAME: Alienware 17 R3
SYSTEM_SKU: Alienware 15 R2
SYSTEM_VERSION: 1.2.14
BIOS_VENDOR: Alienware
BIOS_VERSION: 1.2.14
BIOS_DATE: 06/02/2016
BASEBOARD_MANUFACTURER: Alienware
BASEBOARD_PRODUCT: Alienware 17 R3
BASEBOARD_VERSION: A00
DUMP_TYPE: 2
BUGCHECK_P1: decafc37
BUGCHECK_P2: 2
BUGCHECK_P3: 0
BUGCHECK_P4: fffff80e930ddcec
CURRENT_IRQL: 2
FAULTING_IP:
nwifi!MP6ReturnNBL+30
fffff80e`930ddcec 488b7a28 mov rdi,qword ptr [rdx+28h]
CPU_COUNT: 8
CPU_MHZ: a98
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 5e
CPU_STEPPING: 3
CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: 84'00000000 (cache) 84'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: AV
PROCESS_NAME: System
STACK_TEXT:
00 nt!KeBugCheckEx
01 nt!KiBugCheckDispatch
02 nt!KiPageFault
03 nwifi!MP6ReturnNBL
04 ndis!ndisCallReceiveCompleteHandler
05 ndis!ndisInvokeNextReceiveCompleteHandler
06 ndis!NdisFReturnNetBufferLists
07 bwcW10x64
08 0x0
09 0x0
0a 0x0
0b bwcW10x64
0c 0x0
0d 0x0
0e 0x0
0f bwcW10x64
STACK_COMMAND: kb
0: kd> lmvm bwcW10x64
Browse full module list
start end module name
fffff80e`95740000 fffff80e`95aa6000 bwcW10x64 T (no symbols)
Loaded symbol image file: bwcW10x64.sys
Image path: \SystemRoot\system32\DRIVERS\bwcW10x64.sys
Image name: bwcW10x64.sys
Browse all global symbols functions data
Timestamp: Wed Mar 23 16:46:14 2016 (56F2BA46)
因此,請更新 Broadcom Wifi 驅動程式或透過 LAN 連接線連接至網際網路路由器。
最新的轉儲是音訊驅動程式 (IntcDAud.sys) 導致問題的 shpws:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffff9c09325f8040, The thread currently holding on to the Pnp lock.
Arg4: fffff80187ce2900, nt!TRIAGE_9F_PNP on Win7 and higher
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for IntcDAud.sys
*** ERROR: Module load completed but symbols could not be loaded for IntcDAud.sys
Implicit thread is now ffff9c09`325f8040
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10.0.14393.953 (rs1_release_inmarket.170303-1614)
SYSTEM_MANUFACTURER: Alienware
SYSTEM_PRODUCT_NAME: Alienware 17 R3
SYSTEM_SKU: Alienware 15 R2
SYSTEM_VERSION: 1.2.14
BIOS_VENDOR: Alienware
BIOS_VERSION: 1.2.14
BIOS_DATE: 06/02/2016
BASEBOARD_MANUFACTURER: Alienware
BASEBOARD_PRODUCT: Alienware 17 R3
BASEBOARD_VERSION: A00
DUMP_TYPE: 2
BUGCHECK_P1: 4
BUGCHECK_P2: 12c
BUGCHECK_P3: ffff9c09325f8040
BUGCHECK_P4: fffff80187ce2900
DRVPOWERSTATE_SUBCODE: 4
IMAGE_NAME: HDAudBus.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 57899b7f
MODULE_NAME: HDAudBus
FAULTING_MODULE: fffff806fec70000 HDAudBus
CPU_COUNT: 8
CPU_MHZ: a98
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 5e
CPU_STEPPING: 3
CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: 84'00000000 (cache) 84'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
STACK_TEXT:
00 nt!KiSwapContext
01 nt!KiSwapThread
02 nt!KiCommitThreadWait
03 nt!KeWaitForSingleObject
04 nt!IoReleaseRemoveLockAndWaitEx
05 nt!PopFxUnregisterDevice
06 nt! ?? ::NNGAKEGL::`string'
07 nt!PoFxUnregisterDevice
08 portcls!UnregisterRuntimeManagement
09 portcls!PnpStopDevice
0a portcls!DispatchPnp
0b portcls!PcDispatchIrp
0c IntcDAud
0d 0x0
0e 0x0
此 Intel HDMI 音訊驅動程式來自 2016 年,
Loaded symbol image file: IntcDAud.sys
Image path: \SystemRoot\system32\DRIVERS\IntcDAud.sys
Image name: IntcDAud.sys
Browse all global symbols functions data
Timestamp: Mon Jun 27 15:35:53 2016
所以還要找一個驅動程式更新Intel HD 530 的 Intel 音訊驅動程式捆綁到 GPU 驅動程式。