我有一個 Asterisk 13.23.1 伺服器和 freePBX 10.13.66-1。
我的問題是，在一個IVR 中，當呼叫者輸入無效目的地（輸入IVR 計劃中未配置的號碼）時，它應該轉到“無有效選項”目的地（分機2300），但IVR 計劃會跳轉對於群組分機 2400，我搜尋了呼叫日誌，但仍然不明白為什麼它會跳到該目的地。
這是日誌中的問題：
[2019-08-19 11:43:45] VERBOSE[26052][C-00000091] pbx.c: Executing [s@ivr-21:9] Set("DAHDI/i2/961599280-2f", "IVR_MSG=custom/IVR_gesthispania") in new stack
[2019-08-19 11:43:45] VERBOSE[26052][C-00000091] pbx.c: Executing [s@ivr-21:10] Set("DAHDI/i2/961599280-2f", "TIMEOUT(digit)=3") in new stack
[2019-08-19 11:43:45] VERBOSE[26052][C-00000091] func_timeout.c: Digit timeout set to 3.000
[2019-08-19 11:43:45] VERBOSE[26052][C-00000091] pbx.c: Executing [s@ivr-21:11] ExecIf("DAHDI/i2/961599280-2f", "1?Background(custom/IVR_gesthispania)") in new stack
[2019-08-19 11:43:45] VERBOSE[26052][C-00000091] file.c: <DAHDI/i2/961599280-2f> Playing 'custom/IVR_gesthispania.slin' (language 'es')
[2019-08-19 11:44:00] VERBOSE[26052][C-00000091] pbx.c: Invalid extension '225' in context 'ivr-21' on DAHDI/i2/961599280-2f
[2019-08-19 11:44:00] VERBOSE[26052][C-00000091] pbx.c: Executing [i@ivr-21:1] Set("DAHDI/i2/961599280-2f", "INVALID_LOOPCOUNT=1") in new stack
[2019-08-19 11:44:00] VERBOSE[26052][C-00000091] pbx.c: Executing [i@ivr-21:2] GotoIf("DAHDI/i2/961599280-2f", "0?final") in new stack
[2019-08-19 11:44:00] VERBOSE[26052][C-00000091] pbx.c: Executing [i@ivr-21:3] Set("DAHDI/i2/961599280-2f", "IVR_MSG=no-valid-responce-pls-try-again") in new stack
[2019-08-19 11:44:00] VERBOSE[26052][C-00000091] pbx.c: Executing [i@ivr-21:4] Goto("DAHDI/i2/961599280-2f", "s,start") in new stack
[2019-08-19 11:44:00] VERBOSE[26052][C-00000091] pbx_builtins.c: Goto (ivr-21,s,10)
[2019-08-19 11:44:00] VERBOSE[26052][C-00000091] pbx.c: Executing [s@ivr-21:10] Set("DAHDI/i2/961599280-2f", "TIMEOUT(digit)=3") in new stack
[2019-08-19 11:44:00] VERBOSE[26052][C-00000091] func_timeout.c: Digit timeout set to 3.000
[2019-08-19 11:44:00] VERBOSE[26052][C-00000091] pbx.c: Executing [s@ivr-21:11] ExecIf("DAHDI/i2/961599280-2f", "1?Background(no-valid-responce-pls-try-again)") in new stack
[2019-08-19 11:44:00] WARNING[26052][C-00000091] file.c: File no-valid-responce-pls-try-again does not exist in any format
[2019-08-19 11:44:00] WARNING[26052][C-00000091] file.c: Unable to open no-valid-responce-pls-try-again (format (alaw)): No such file or directory
[2019-08-19 11:44:00] WARNING[26052][C-00000091] pbx_builtins.c: ast_streamfile failed on DAHDI/i2/961599280-2f for no-valid-responce-pls-try-again
[2019-08-19 11:44:00] VERBOSE[26052][C-00000091] pbx.c: Executing [s@ivr-21:12] WaitExten("DAHDI/i2/961599280-2f", "10,") in new stack
[2019-08-19 11:44:04] VERBOSE[26052][C-00000091] pbx.c: Executing [2@ivr-21:1] Set("DAHDI/i2/961599280-2f", "__ivrreturn=0") in new stack
[2019-08-19 11:44:04] VERBOSE[26052][C-00000091] pbx.c: Executing [2@ivr-21:2] Goto("DAHDI/i2/961599280-2f", "ext-group,2400,1") in new stack
[2019-08-19 11:44:04] VERBOSE[26052][C-00000091] pbx_builtins.c: Goto (ext-group,2400,1)
[2019-08-19 11:44:04] VERBOSE[26052][C-00000091] pbx.c: Executing [2400@ext-group:1] GotoIf("DAHDI/i2/961599280-2f", "0?cid") in new stack
[2019-08-19 11:44:04] VERBOSE[26052][C-00000091] pbx.c: Executing [2400@ext-group:2] Progress("DAHDI/i2/961599280-2f", "") in new stack
[2019-08-19 11:44:04] VERBOSE[26052][C-00000091] pbx.c: Executing [2400@ext-group:3] Macro("DAHDI/i2/961599280-2f", "user-callerid,") in new stack
[2019-08-19 11:44:04] VERBOSE[26052][C-00000091] pbx.c: Executing [s@macro-user-callerid:1] Set("DAHDI/i2/961599280-2f", "TOUCH_MONITOR=1566207824.2133") in new stack
[2019-08-19 11:44:04] VERBOSE[26052][C-00000091] pbx.c: Executing [s@macro-user-callerid:2] Set("DAHDI/i2/961599280-2f", "AMPUSER=961599280") in new stack
[2019-08-19 11:44:04] VERBOSE[26052][C-00000091] pbx.c: Executing [s@macro-user-callerid:3] GotoIf("DAHDI/i2/961599280-2f", "0?report") in new stack
[2019-08-19 11:44:04] VERBOSE[26052][C-00000091] pbx.c: Executing [s@macro-user-callerid:4] ExecIf("DAHDI/i2/961599280-2f", "1?Set(REALCALLERIDNUM=961599280)") in new stack
希望有人可以幫助我理解為什麼會發生這種情況以及如何解決它。
答案1
抱歉我的回答遲了。在這個特定的通話中，使用者在 11:44:04 呼叫的 WaitExten 應用程式期間僅在鍵盤上輸入了「2」。這將撥號計劃執行傳送至 ivr-21 上下文中的分機 2，該分機以第二優先順序將撥號計劃執行傳送至 ext-group 上下文中的分機 2400。分機號碼 2 與使用者在 3 秒數字逾時之前在鍵盤上輸入的 2 有效匹配。
在 ivr-21 上下文中，除了單位數字分機名稱 2 之外，您可能還有以「2x」開頭的多數字分機名稱。因使用者輸入數字時發生逾時而導致錯誤。